Privacy guide

What to do if a company ignores your data request.

A practical guide for Indian users when a company ignores your data access or deletion request: how to follow up, escalate and keep evidence.

The simple answer

If you asked a company for your data or for deletion and got silence, the first move is a clear, dated follow-up to the grievance or privacy contact. Reference your original request and ask for a response by a reasonable date.

Silence is itself useful evidence. Keep every message, screenshot the policy and contact details, and build a short timeline so you can escalate later if needed.

What to check

1
Resend to the grievance or privacy contact.

If this is unclear, treat it as a signal to ask the company for a plain-English explanation.

2
Reference your original request and date.

If this is unclear, treat it as a signal to ask the company for a plain-English explanation.

3
Keep proof of every message.

If this is unclear, treat it as a signal to ask the company for a plain-English explanation.

4
Note response deadlines and silence.

If this is unclear, treat it as a signal to ask the company for a plain-English explanation.

5
Build a short timeline of events.

If this is unclear, treat it as a signal to ask the company for a plain-English explanation.

From our investigation

Silence is part of the evidence.

State of Privacy is built around evidence because a right is only useful if a company acts on it. A documented non-response is a strong starting point for escalation.

What to do next

1
Send one firm, polite follow-up.

Keep it practical: take one action, save proof, and avoid giving more data than the task needs.

2
Preserve all proof and a timeline.

Keep it practical: take one action, save proof, and avoid giving more data than the task needs.

3
Escalate through formal routes when they are available and appropriate.

Keep it practical: take one action, save proof, and avoid giving more data than the task needs.

People also ask

What if a company never replies?

Send a dated follow-up, keep proof of the silence and prepare to escalate through formal routes when available.

How long should I wait?

Give a reasonable, clearly stated window in your follow-up, then treat continued silence as escalation-worthy.

What evidence matters most?

Your original request, dates, the company contact details and proof that you received no proper response.

If you are a company
Check your own website.

How many trackers run on your pages? Does your privacy policy name them? Can you answer a data-rights email? If you don't know, we can help you find out.

Talk to Meridian Bridge Strategy →
Your right under Indian law
Mera data mera hai.

Your personal data belongs to you. You can ask a company what it holds and how to raise a privacy request. The response depends on the applicable duties, identity checks and any retention requirements.

Get the template email →
Read the full investigation.

The public report shows what we found in the company records. Check the observation dates and method.

Read the reportEvidence summaryTry the experience