Privacy guide

What is MoEngage? The tool behind those app notifications.

MoEngage explained for users: how engagement tools power push notifications and messages on Indian apps, what data they use, and the privacy questions.

The simple answer

MoEngage is a customer-engagement platform. Apps and websites use it to send push notifications, emails, in-app messages and offers, and to decide who gets which message and when.

To target messages, such tools build a profile of your behaviour: what you open, tap, buy and ignore. The privacy question is how much behaviour is tracked and whether you can turn it off.

What to check

1
Check notification and marketing settings after signup.

If this is unclear, treat it as a signal to ask the company for a plain-English explanation.

2
Look for engagement or marketing-automation language in the policy.

If this is unclear, treat it as a signal to ask the company for a plain-English explanation.

3
Ask whether your in-app behaviour is profiled.

If this is unclear, treat it as a signal to ask the company for a plain-English explanation.

4
Separate service alerts from promotional messages.

If this is unclear, treat it as a signal to ask the company for a plain-English explanation.

From our investigation

Engagement runs on behaviour data.

In the investigation, engagement and marketing tools mattered because the messages you receive are powered by a behind-the-scenes profile of how you use an app.

What to do next

1
Turn off promotional notifications you did not ask for.

Keep it practical: take one action, save proof, and avoid giving more data than the task needs.

2
Review marketing consent separately from the core service.

Keep it practical: take one action, save proof, and avoid giving more data than the task needs.

3
Ask companies what behaviour they use to target messages.

Keep it practical: take one action, save proof, and avoid giving more data than the task needs.

People also ask

Is MoEngage a tracker?

It is an engagement platform, but it relies on behaviour tracking to target notifications and messages.

Why do I get so many notifications?

Engagement tools test and send messages based on your behaviour to bring you back to the app.

Can I stop the messages?

Usually yes, through notification settings, marketing preferences and unsubscribe options.

If you are a company
Check your own website.

How many trackers run on your pages? Does your privacy policy name them? Can you answer a data-rights email? If you don't know, we can help you find out.

Talk to Meridian Bridge Strategy →
Your right under Indian law
Mera data mera hai.

Your personal data belongs to you. Under DPDP, every company must tell you what they have and delete it if you ask. One email is all it takes.

Get the template email →
Read the full investigation.

We investigated 107 Indian company websites. The public report shows what we found.

Read the reportTry the experience