Privacy guide

What is MoEngage? The tool behind those app notifications.

MoEngage explained for users: how engagement tools power push notifications and messages on Indian apps, what data they use, and the privacy questions.

The simple answer

MoEngage is a customer-engagement platform. Apps and websites use it to send push notifications, emails, in-app messages and offers, and to decide who gets which message and when.

To target messages, such tools build a profile of your behaviour: what you open, tap, buy and ignore. The privacy question is how much behaviour is tracked and whether you can turn it off.

What to check

1
Check notification and marketing settings after signup.

If this is unclear, treat it as a signal to ask the company for a plain-English explanation.

2
Look for engagement or marketing-automation language in the policy.

If this is unclear, treat it as a signal to ask the company for a plain-English explanation.

3
Ask whether your in-app behaviour is profiled.

If this is unclear, treat it as a signal to ask the company for a plain-English explanation.

4
Separate service alerts from promotional messages.

If this is unclear, treat it as a signal to ask the company for a plain-English explanation.

From our investigation

Engagement runs on behaviour data.

In the investigation, engagement and marketing tools mattered because the messages you receive are powered by a behind-the-scenes profile of how you use an app.

What to do next

1
Turn off promotional notifications you did not ask for.

Keep it practical: take one action, save proof, and avoid giving more data than the task needs.

2
Review marketing consent separately from the core service.

Keep it practical: take one action, save proof, and avoid giving more data than the task needs.

3
Ask companies what behaviour they use to target messages.

Keep it practical: take one action, save proof, and avoid giving more data than the task needs.

People also ask

Is MoEngage a tracker?

It is an engagement platform, but it relies on behaviour tracking to target notifications and messages.

Why do I get so many notifications?

Engagement tools test and send messages based on your behaviour to bring you back to the app.

Can I stop the messages?

Usually yes, through notification settings, marketing preferences and unsubscribe options.

If you are a company
Check your own website.

How many trackers run on your pages? Does your privacy policy name them? Can you answer a data-rights email? If you don't know, we can help you find out.

Talk to Meridian Bridge Strategy →
Your right under Indian law
Mera data mera hai.

Your personal data belongs to you. You can ask a company what it holds and how to raise a privacy request. The response depends on the applicable duties, identity checks and any retention requirements.

Get the template email →
Read the full investigation.

The public report shows what we found in the company records. Check the observation dates and method.

Read the reportEvidence summaryTry the experience